Frequently Asked Questions

Orders over $100 receive free shipping* 

World For Pets offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. Please contact us for international delivery. 

Please note we can ship items to PO Box addresses. 

*See our Delivery Policy for further details on our commitment to you. 

*Some products may incur a higher shipping rate due to weight, dimensions or location. Shipping and handling charges are based on weight/volume/dimensions and location, and are calculated by the database immediately - just view your cart. 

As a non-for-profit, where every dollar raised goes toward helping animals in need, it is important that our customers abide by these terms of use in order to contribute to the raising of funds and not the loss of funds for the organization and its cause.

RSPCA World for Pets works hard to offer the best products and offers to our customers. This includes promotions such as discounted products or vouchers through our website, e-mail, advertisements, and Loyalty Program. As a customer of the website, or a registered member of our Loyalty Program or newsletter, you may be eligible to receive these promotions that include special voucher codes, discounted prices and other promotions.

The terms of use for promotions are outlined below.

• You may only use one promotion code per order.
• These promotions are limited to one promotion per order, and in some cases can only be redeemed once per person.
• All promotion codes are available for a limited time and cannot be used once expired.
• These promotions are not redeemable for cash.

In order to allow fair redemption and distribution of promotions to all our customers, RSPCA World for Pets may restrict redemption to one per client, and one per client in a specified timeframe.

The excessive abuse or misuse of promotions and codes may result in order cancellation or membership cancellation. Where this occurs, you will be informed and the appropriate action taken.

The RSPCA World for Pets team are committed to promoting and maintaining an organisation free from fraud. If we suspect an order to be fraudulant, our customer service team will hold the order until we can confirm legitimacy. If we are unable to confirm legitmacy, the order will can cancelled.

At World For Pets we are committed to providing our customers with the best products and service.

If you have any questions please speak to our Customer Service team by phoning 1300 787 743 or emailing [email protected]. Customer Service operating hours are Monday to Friday 8am to 4pm.

Simply go to the home page,Click on the Logon section (top of page), then select forgotten Password.

Yes, all products you have selected as ''Donate this Item to a Shelter'' can be claimed.

You can select any product and support the RSPCA by donating it to a shelter in Australia.

Shop with absolute peace of mind. All your credit card details go to the bank. We do not see them or store them on our site or on our computers. We receive the payment without ever seeing your credit card details. We only see whether the transaction is approved or not.

100% of the profits go to the RSPCA. The store is actually owned by the RSPCA, and your purchasers help the RSPCA care for the animals in our care.

Rest assured We are constantly checking prices at pet stores and online competitors to ensure we offer some of the lowest prices in Australia, and best of all when you shop at World For Pets, all the profits go to the animals in the  care of the RSPCA's throughout Australia. Please note not all products are available in all stores , also due to lower overheads,  often online prices are different to our store prices.

Please note we can not offer online prices in our physical stores.