Delivery Policy

The RSPCA World for Pets team is small but hard working, and generally despatch your order within 1-2 working days of receiving your order details. Once orders are despatched, you will receive an email with the tracking details.

Shipping times may vary depending on your location and if transit times are impacted by external factors. Generally shipping time is between 1-6 working days*.

We work with a number of experienced courier companies to get your order to you as efficiently as we can.

During peak periods, such as Easter and Christmas, or when there is a high volume of deliveries, orders may take between 8-14 working days to arrive at your door. 

Shipping and handling charges are based on weight/volume/dimensions and location, and are calculated by the database immediately - just view your cart.

Shipping is free on orders over $100 in metro areas to a weight limit of 40kg.

Once your order is despatched with the courier company, RSPCA World for Pets cannot be held responsible for the safe delivery of your parcel. However, if your order is not delivered or you wish to enquire on the status of your order, please contact our customer service team on the below details.

During the checkout process, you have the option to ‘Leave parcel in safe place’ or ‘Do not leave parcel’.  When the ‘Leave parcel in safe place’ option is selected, RSPCA World for Pets cannot be held liable for stolen or missing parcels. As a customer you are accepting full responsibility of the safe delivery of this parcel when selecting ‘Leave parcel in safe place’ on an order.

If you have any questions regarding delivery, please speak to our Customer Service team by phoning 1300 787 743 or emailing [email protected] . Customer Service operating hours are Monday to Friday 9am to 4pm.